FILE A COMPLAINT

In this area you’ll discover data around complaints against budgetary showcase members, other than credit rating organizations and exchange storehouses. In the event that your complaint relates to a credit rating office or exchange store, or a national competent specialist, if it’s not too much trouble visit the Complaints page.

ADVICE ON HOW TO COMPLAIN ABOUT AN INDIVIDUAL FIRM

You have got the proper to complain on the off chance that you’re not upbeat approximately a financial product or benefit you purchase from a firm approved by a national controller within the European Union (EU). Without bias to your right of get to to the legal framework, firms are required to have strategies in put to bargain together with your complaint. A few issues are straightforward and fast to illuminate. Others may be more complicated and, depending on the sort of complaint, may take longer to evaluate. The best way to induce your issue settled is to take after three straightforward steps.

STEP 1

Contact the firm and clarify the problem.

You ought to contact the firm that sold you the item. This may be a budgetary institution, a broker or another sort of monetary advisor. You can phone them, compose to them or visit their office, anything suits you best. If you are doing not know the title of the individual to bargain with, get in touch with the client helpline or complaints department (often called Client administrations or Client relations). Keep a record of who you have got talked to, and the time of the conversation.

STEP 2

File a formal complaint

On the off chance that you’re not fulfilled with the reply the firm gives you at the primary step, record a formal complaint. Inquire for subtle elements of the firm’s complaints procedure.

Remember EU law requires firms to have compelling and straightforward methods for the sensible and provoke taking care of of complaints gotten from their clients. If the firm does not resolve the issue to your fulfillment, you will be able to allude your complaint to an free complaints conspire (see Step 3).

STEP 3

Write to us by mail: compliance@esec-europe.com